Support
Our support services not only give you peace of mind, but custom development, design, code reviews, and much more!
Get the help you need when you need it the most!
Program Description
The Support Subscription Program is an incident assistance service that can provide you with sanity checks, code analysis, architectural reviews, professional support, custom development and much more. Get professional satisfaction that your issues will be addressed by the creators of ColdBox, CodexWiki, etc.
Remember that you do not only get support with these subscriptions, but you also get custom development, architecture, mentoring, design, and much more!
You can choose from our available annual subscription plans that will entitle you to a certain amount of support/incident hours. Once you are part of the program you will be given access to our online incident system and you can then start opening incident tickets or arranging for consultations with us.
| Our Plans | Entry | Standard | Premium |
|---|---|---|---|
| Yearly Subscription | $1999 | $3999 | $6999 |
| Included Plan Hours | 10 | 20 | 40 |
| Discounted Development Price | $175/hr | $165/hr | $155/hr |
| Book Discounts | 0% | 10% | 20% |
| Training Discounts | 0% | 5% | 15% |
| Free books | 0 | 1 | 3 |
| Web Incident System |  | | |
| Private Knowledgebase | | | |
| Skype/Connect Appointments | | | |
| Client Advisory Boards | | ||
| Ticket Priority | | ||
| Development Priority | | ||
| Custom Builds | | ||
| Priority Training Registration | | ||
| Urgent Level Response Times | 1-3 B.D. | 1-3 B.D. | 12-36 hr |
| Other Level Response Times | 1-5 B.D. | 1-5 B.D. | 12-72 hr |
| Sign Up Now! |
* B.D. = Business Days
* More hours are purchasable in blocks of 5
Signup Process
Once you purchase a support subscription, then:
- You will get a confirmation email
- We will open your invoicing and helpdesk accounts
- We will send you the invoicing and helpdesk credentials
- Use our services!
Support Helpdesk
If you already purchased your support plan, then you can use the online helpdesk located at http://support.ortussolutions.com
What do you get?
- Online helpdesk and private knowledgebase
- Priority patches & updates +
- Product defect escalations +
- Custom builds +
- Up to 15% off training discounts +
- Up to 20% off book discounts +
- Access to Client Advisory Boards +
- Custom plugin/interceptor development *
- Enhancement development requests *
- Phone/Skype support by appointment only**+
* Please see the FAQ about custom development.
** All assistance is done electronically. Skype/Connect sessions can be scheduled by appointment only, for certain support plans.
*** All incidents are charged on a per hour basis.
+ Depends on annual subscription plan
Support Plan FAQ
We encourage you to download and review our support plan FAQ.
Questions? Comments?
